Terms of Service

1. Definitions

• "Company", "We", "Us", "Our" refers to Friitech.
• "Client", "You", "Your" refers to the person or entity using our services.
• "Services" refers to all IT solutions provided by Friitech including but not limited to web development, mobile apps, AI automation, digital marketing, cloud services, cybersecurity, and IT consulting.
• "Agreement" refers to the contract between Friitech and the Client, governed by these Terms of Service.

2. Services

Friitech agrees to provide the services as described in the project proposal or service agreement signed by both parties. The scope, deliverables, timelines, and pricing will be outlined in a separate Service Agreement or Statement of Work (SOW).

We reserve the right to modify our service offerings with reasonable notice to clients. Any changes to active projects will be mutually agreed upon.

3. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information required for project delivery
• Make timely decisions and provide feedback within agreed timelines
• Grant necessary access to systems, platforms, and third-party services
• Ensure they have the legal right to use any materials provided to us
• Make payments as per the agreed schedule

4. Payment Terms

• Payment terms are specified in the Service Agreement or invoice
• A deposit may be required before work commences
• Payments are due within the timeframe specified on the invoice
• Late payments may incur additional charges at 2% per month
• All prices are in Indian Rupees (INR) unless otherwise specified
• Taxes will be added as applicable

5. Intellectual Property

Upon full payment, the Client retains full ownership of the final deliverables, including custom code, designs, and content created specifically for their project.

Friitech retains the right to:

• Use pre-existing tools, libraries, and frameworks (licensed separately)
• Display the project in our portfolio (unless confidentiality is requested)
• Use generic methodologies and techniques developed during the project

6. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during the engagement. This includes business strategies, technical specifications, financial data, and any information designated as confidential. This obligation survives the termination of the agreement.

7. Warranties & Disclaimers

Friitech warrants that services will be performed in a professional manner consistent with industry standards. However, we make no guarantees regarding:

• Specific business outcomes or ROI from digital marketing efforts
• Search engine rankings (as they are influenced by factors beyond our control)
• Uninterrupted service availability (reasonable downtime for maintenance excluded)

Our services are provided "as is" without any express or implied warranty, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

8. Limitation of Liability

Friitech's total liability for any claim arising from the services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

9. Termination

Either party may terminate the agreement with 30 days written notice. In case of termination:

• The Client shall pay for all work completed up to the termination date
• Deliverables completed and paid for will be transferred to the Client
• Confidentiality obligations survive termination

Friitech may terminate immediately if the Client breaches any material term of this agreement.

10. Revisions & Change Requests

Each package includes a specified number of revision rounds. Additional changes beyond the agreed scope may incur extra charges. Major change requests that alter the project scope will require a separate change order.

11. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet outages, or third-party service failures.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

13. Changes to Terms

We reserve the right to modify these terms at any time. Clients will be notified of material changes via email. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information